About
Meticulous and result-oriented individual with about five years of experience in social media content moderation. Logical and analytical thinker with a practical approach to problem-solving. Skilled at analysing quantitative data to create actionable reports and communicate findings clearly and effectively. Proficient in Mandarin, English, and Bahasa Melayu
Work
Freelance
|Mathematics Tutor
Summary
Provided 1-1 tutoring sessions for Key Stage 3 student. Created tailored lesson plans based on the KS3 curriculum. Assessed performance and tracked progress to spot areas for improvement. Helped student with homework and exam prep to improve understanding and memory of the material
Teleperformance, Kuala Lumpur
|Content Moderator/Shift Lead
Summary
Participated in various projects, including news platform, search safety model, video auto review labelling, and large language model. Review user-generated content (images, videos, text, and audio) for compliance with community policies. Shift lead experience in task assignment, daily operations, attendance reporting, and productivity monitoring. Collaborated closely with the Quality Coach to provide feedback and insights, contributing to the refinement of trust and safety policies. Monitor and report new trends and possible risks. Serve as a subject matter expert on policies and SOPs, supporting new hires with guidance and training. Participated in weekly calibration sessions to help maintain consistent moderation standards across the team
Education
The University of Sheffield, UK
BSc (Hons)
Economics and Mathematics
The University of Sheffield International College, UK
International Foundation Year
SMK Bandar Kuching No. 1
Malaysian Certificate of Education (SPM)
Languages
English
Fluent
Mandarin
Fluent
Bahasa Melayu
Fluent
Japanese
Basic